Delivery Information
Delivery Information
Last updated: 23/04/2026
At SnowFoamUK, we ship orders across the UK from our base at EM Truckstop, Risby IP28 6RD. All cleaning chemicals are packed securely to prevent damage in transit. This page explains our delivery costs, dispatch times, and what to expect from your order.
Delivery Costs
For standard UK parcel delivery, orders under £99 start from £3.99. Orders over £99 qualify for FREE UK delivery.
Trade and bulk orders, including pallet deliveries and drums of 25L or larger, are shipped separately. Shipping costs depend on weight, destination and quantity, so please contact us for a quote before placing large orders.
Dispatch Times
Orders placed before 1pm (Monday to Friday) are dispatched the same working day, subject to stock availability. Orders placed after 1pm or at weekends are dispatched the next working day.
We do not dispatch on weekends or UK bank holidays.
Delivery Times
We ship via InPost for standard UK parcel deliveries. Delivery times after dispatch are:
- UK mainland: 3-4 working days
- Highlands, Islands and Northern Ireland: allow 2-3 additional working days
- Pallet deliveries: 3-5 working days, arranged directly with courier
Tracking
Once your order is dispatched, you'll receive an email with your InPost tracking number. Use it to follow your parcel from our warehouse to your chosen delivery address or locker.
Delivery Options
InPost offers two delivery methods:
- To Locker: Fast, flexible 24/7 collection from a local InPost locker
- To Address: Delivered to your home or business address
You can choose your preferred option at checkout.
Delivery Address
Please ensure your delivery address or locker choice is complete and accurate at checkout. We cannot be held responsible for parcels delivered to incorrect addresses supplied by the customer.
If you'll be away, choose InPost locker delivery at checkout for 7-day collection flexibility.
Hazardous Goods
Some concentrated cleaning chemicals are classified as hazardous under UK transport regulations. These items are shipped in compliance with ADR transport rules and may have limited delivery options.
Hazardous items cannot be delivered to PO Boxes. Affected products will be flagged at checkout.
Damaged Deliveries
Inspect your parcel on arrival. If your order arrives damaged, contact us within 48 hours of delivery:
- Photograph the packaging and damaged items before opening fully
- Email info@snowfoam.uk with photos and your order number
- We'll arrange a replacement or refund at our cost
Missing Deliveries
If your order is marked as delivered but hasn't arrived:
- Check with neighbours and your local InPost locker first
- Contact us within 7 days of the expected delivery date
- We'll investigate with the courier and resolve the issue
International Delivery
We currently ship to UK addresses only.
For EU or international enquiries, contact us at info@snowfoam.uk. We may be able to arrange shipping on a case-by-case basis for trade orders.
Questions About Your Delivery
- Email: info@snowfoam.uk
- Phone / WhatsApp: (+44) 7915 860 793
Our team is available Monday to Friday, 9am to 5pm.